If an item that you have ordered is temporarily out of stock at the time of your order, you will be notified via email and advised of the earliest expected shipping date of the backordered product. Backordered products are ship with no additional shipping charges via the originally selected shipping method. The actual delivery date of your order depends on the shipping method selected.
If your order contains product(s) that are in-stock and product(s) that are backordered. The in-stock product(s) will be shipped immediately and the backordered product(s) will be shipping only when it is available. No extra shipping charges will be necessary.
Please contact us at +603-78808118 or email [email protected] if for any reason you wish to cancel your backordered product(s). Please Note: You will not be eligible to cancel if your backordered item is with the shipping company.
Pre-sell products are items that are not yet in stock but are available for advanced purchase on our site. The pre-sell products will be shipped once the products are available and you will be notified of the status of your pre-sell item via email updates and confirmations. The estimated time of shipping will be notified on our site where the product information is.
Simply enter your Offer Code during checkout on the BILLING page. Offer codes are case sensitive and should be entered exactly as they appear. When an Offer Code is accepted, the offer will be reflected on the “Order Review” page.
Note: Only one (1) Offer Code may be used per order. When shipping to multiple addresses, promotions are applied accordingly.
Pampering family, friends or colleagues is good way to show you care, here’s some ways you can apply for this free gift wrapping service, to make your gift a memorable one.
- Gift wrap all items together with one gift message card: Place items in the cart. In the Gift Services section during checkout, choose “Please gift wrap this entire order and include a gift message.” Type your message in the box that appears. *(if you like to have a blank message card, please do not fill anything)
- 2. Gift wrap each item individually and receive blank gift message cards: Place items in the cart. In the Gift Services section during checkout, choose “Gift wrap each item individually.” We will provide a blank message card for each item.
All products are inclusive of 6% Government Service Tax (GST)
A variation of different payment gateway have been added to our online checkout to provide you with a convenient and safe shopping experience
The following payment options are for buyers in Malaysia only:
1. Direct Bank Transfer
2. Remittance, cash or cheque to our bank account:
Beneficiary: Beaubelle Worldwide Sdn. Bhd.
Bank: Maybank Berhad (Petaling Jaya, Selangor, Malaysia)
Bank Swift Code: MBBEMYKL
Account Number: 0141 7812 8699
3. For Malaysia and International purchases:
Billplz – Online Bank Transaction
MOLPay – 7-Eleven
iPay88 – Debit Card ,Credit cards or Paypal
Should you choose Direct Bank Transfer or Remittance, cash or cheque to our bank account, please email the scanned copy/screenshot of the payment slip to [email protected] with the following details:
1. Order reference number
2. Your name and contact number
Please note that your order will only be processed after 2 working days once we have verified the above information and that payment has been made. Thank you for your understanding.
Your satisfaction is our priority, we will happily accept returns in accordance with the follow Return Policy:
- Kindly email us the details of your complaint at [email protected] or contact us at +603-78808118 to speak to a Customer Service Representative and receive your return authorization
- Beaubelle can only accept returns of merchandise purchased from our website www.beaubelle.com. Products purchased from other sites / platforms will not be accepted.
- We accept returns, if you have received a damaged product or the product that was sent does not match with your order. The item should be return unopened (unless the item was already in defective or damaged condition) and its original packing, with all accessories, within 48 hours once parcel is received.
- Beaubelle reserves the right to charge a replacement fee if above return guidelines are not met. But to maximize customer satisfaction, Beaubelle will very much appreciate if you can contact us at [email protected]
To return an item:
- Pack item(s) ready for return and include a copy of your original packing slip in an appropriately sized box
- Ensure that shipping label provided by your Customer Service Representative is included into the return box
- To take advantage of the free returns, please return to us via UPS or POS or GDEX or Century (only within 2 days of receiving your item/s. If it is after 2 days, please contact us at [email protected])
– Find a UPS or POS location
– Schedule a Pickup
- Once we have received your returned item, we will advise you of the postage charge for the replacement before posting it. (if applicable)
- Alternatively, you may post it directly to Beaubelle Worldwide Sdn Bhd – No.31-5 Block D1, Jalan PJU 1/41 Dataran Prima, 47301 Petaling Jaya, Selangor, Malaysia.
If you are entitled to a refund, the following conditions will apply:
- Once your return has been approved by the assessor in Beaubelle. The refund will be credited to your account at www.beaubelle.com and is valid for the next 30 days or a PROMO code will be sent to your email for redemption. It may take up to a month for the credit to appear on your account
- Returns or Refunds will be to the initial value of the goods, not including courier fee, unless the error was made on our part. Returns and Refunds can only be processed after the original item has been returned and verified.
- Please allow 5-7 working days after receipt and inspection of the returned items for refund or exchange solution. Beaubelle reserves the right to refuse any returns upon final review if all above guidelines have not been met. The decision made by Beaubelle is final.
- Do contact us at +603-78808118 (Working Hours) to speak to a Customer Service Representative for any questions about your return, or to inquire about the status of your refund
When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some transportation defect, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and the items inside and contact us immediately at [email protected]
Replenishment service is online available for those that are in Malaysia. Please email us to notify us when, where and how often you like us to send you your favourite Beaubelle skincare system at [email protected] . Please ATTN: Replenishment Service